Intelligent Automation (AI)
(Agentic, Gen AI, NowAssist, Data Fabric)
Artificial Intelligence,
that understands your business better
Revolutionize business processes using advanced artificial intelligence capabilities.
ServiceNow combines intelligent automation with advanced AI models to deliver effective solutions for every organization.
You are in good hands! We have been working with demanding organizations for over 10 years.
You are in good hands!
We have been working with demanding organizations
for over 10 years.
Harness the power of artificial intelligence in your organization today
Automate repetitive tasks, streamline processes, and make more informed decisions. Solve problems faster, increase operational efficiency, and create valuable experiences for customers and employees.
Conversational AI
Virtual agents answer customer questions and solve problems.
Intelligent Search
Personalizing search results facilitates quick, precise information retrieval.
Predictive AI
Predicting future events and trends, such as customer churn, allows for proactive action.
Intelligent Document Processing
Automating data extraction from documents minimizes the risk of errors.
Intelligent Analytics
It allows for data analysis, pattern identification, and making informed decisions based on them.
Operational Intelligence
Historical data, analyzed in real-time, provides insight into the status of business processes.
ServiceNow offers modern intelligent automation solutions
They support organizations in optimizing operations and increasing efficiency through AI. Our platform combines various technologies — from Agentic AI and Generative AI, through Now Assistance, to Data Fabric — enabling task automation, communication streamlining, and intelligent data management.
This allows you to focus on strategic activities, while routine processes are handled by modern technologies.
Our IT Solutions
Here's why 89% of executives consider artificial intelligence one of the top 3 technological priorities for 2025
Faster problem solving
The system itself suggests the best solutions – no more long searches for answers, response time is reduced by 60%.
Higher employee productivity
AI reduces manual, time-consuming processes, and the quality of delivered results improves by 60%.
Improved customer experiences
Advanced automation and GenAI can increase customer satisfaction by 30%, and accelerate response time by up to 50%.
Dedicated solutions for demanding sectors
We develop data-driven strategies that effectively guide your organization through digital transformation, regardless of the industry.
Let us elevate your organization with AI
Exim IT’s acceleration offering provides comprehensive support: from strategy, through roadmap development, to effective implementation and fostering a culture of innovation.
AI Strategy and Development Roadmap
Development directions, ethical principles, and security from the outset.
Team Competency Development
Training, workshops, and continuous education – AI is a tool for people.
Quick Wins and Long-term Scenarios
We identify use cases that deliver real value – today and tomorrow.
Automation that Works
Elimination of repetitive tasks, increased efficiency, and scalability.
KPIs, ROI, and Tangible Results
Clear success metrics and business justification for decisions.
Organizational Change Management
We implement AI with people, not alongside them.
Promotion and Sharing Successes
Build engagement, celebrate achievements, and inspire others.
Strengthening Interpersonal Relationships
AI supports humans, it does not replace them.
You can count
on our support
We know how!
You can count on our support We know how!
Do you want to simplify IT processes, improve employee experience, enhance company security and resilience, or perhaps streamline service delivery? We will provide solutions tailored to your unique business challenges.
From basics to
deployment accelerators
From consultation to automation
– we implement proven solutions. Pre-configured components ensure fast and effective implementation.
Competent support at every stage of the project
Rely on domain experts to achieve better product implementation, widespread adoption, and satisfaction throughout your organization.
Talk
to an expert
Let’s discuss your organization’s challenges and needs.
Reasons why 85% of Fortune 500 companies
choose ServiceNow
Organizations can modify the platform to suit their specific operations and workflows. ServiceNow exceeds expectations, enhances adaptability, and streamlines operations – giving you an edge.
Data Security
Zero Trust Access – automatic data encryption and classification. The highest level of enterprise-grade security.
Seamless Integration
A single platform to connect all systems. AI-powered process automation.
Simply connects everything.
Privacy, Peace of Mind, and Assurance
Global privacy standards, proactive security measures, and trust built on full transparency.
Next-Generation AI
Automated routine tasks and ready-to-use AI solutions for every department. With the industry’s highest level of privacy.
Easy and Rapid Development
Rapid creation of advanced features and applications without coding, thanks to AI and low-code no-code solutions.
Complete Business Overview
Proactive business process monitoring. Clear data visualizations from multiple sources in one place.
We help ambitious organizations reach
the next level
We help ambitious organizations reach the next level
With ServiceNow, we automate processes, increase efficiency, and support operational scaling.
As a partner with experience across various industries, we guide you from concept through implementation to daily optimization – always with your business growth in mind.
Numbers that drive growth
On the European
IT services market
Since
On the Stock Exchange
Number of certified experts
Our clients
come from referrals
Over
ServiceNow
Certificates
Finalist
for the Reseller Partner of the Year 2024 award in the EMEA region in the Premier Partners segment.
Logistics and E-commerce
Annual savings of 1.3 million euros through customer service automation
A logistics client was facing a significant number of complaints and challenges in shipment handling.
We implemented a modern Customer Relationship Management (CSM) solution that integrated all communication channels, streamlined cooperation with carriers, and automated repetitive processes.
As a result, the company not only improved customer service quality but also saved as much as 1.3 million euros annually.
The answer to all your questions is -
Yes!
Do ServiceNow solutions ensure the security of data used by AI?
Yes, ServiceNow solutions are designed with the security of data used by AI in mind. The platform implements advanced protection mechanisms, including data encryption, access control, and processing transparency. ServiceNow applies the principle of privacy by design and ensures that data processed by AI models remains in a secure environment, compliant with regulations such as GDPR. Additionally, the platform allows for the configuration of access levels and the determination of which data can be utilized by AI systems, giving organizations full control over their information.
Will you adapt generative artificial intelligence solutions to my business needs?
Yes, we will adapt generative artificial intelligence solutions to the specific needs of your business. We will conduct a detailed analysis of your business processes, requirements, and strategic goals to configure Gen AI tools in a way that best supports your organization.
Can virtual assistants collaborate with employees?
Yes, ServiceNow virtual assistants are designed to collaborate effectively with employees. AI assistants complement the work of human teams by taking over repetitive tasks, providing necessary information in real-time, and supporting decision-making processes. They can work in parallel with staff, automatically handling standard inquiries, while humans focus on more complex or creative aspects of work.
Does Data Fabric enable the use of data from various sources for AI training?
Yes, ServiceNow Data Fabric is a solution that integrates and manages data from multiple systems and applications in a consistent and secure manner. This allows artificial intelligence models to utilize a comprehensive set of data from various sources within the organization, significantly increasing their effectiveness and accuracy. This ability to combine dispersed data into a unified analytical environment enables more precise AI training and the generation of more accurate predictions and recommendations.
Can Gen AI help predict customer trends and behaviors?
Yes, intelligent automation (AI) in ServiceNow analyzes historical data and customer interaction patterns, identifying correlations and trends that are not immediately apparent. The system uses this information to create forecasts regarding future customer behaviors, preferences, and needs.
Can AI virtual agents manage end-to-end processes without human intervention?
Yes, ServiceNow enables the creation of autonomous AI assistants that can independently perform sequences of tasks – from receiving a request, through problem analysis, to solution implementation. Agents can make decisions based on defined parameters, communicate with systems and users, and execute full workflows. Naturally, the scope of their autonomy can be precisely controlled by defining which processes can be fully automated and which require human oversight or approval.
Can Gen AI solutions operate 24/7, increasing service availability?
Yes, unlike humans, artificial intelligence does not require breaks, allowing for continuous user support and business process execution. Autonomous AI agents can handle inquiries, generate content, and perform tasks at any time of day or night, regardless of holidays or weekends.