Training and Workshops
At the heart of every successful transformation are people.
Comprehensive training programs and multi-level support.
You are in good hands! We have been working with demanding organizations for over 10 years.
You are in good hands!
We have been working with demanding organizations
for over 10 years.
Enhance team competencies.
Unlock the platform's full potential
Technical Training
For administrators, developers, and IT teams
Develop the technical skills needed to maintain and expand the ServiceNow platform.
- System Administration – instance configuration, user and role management, UI fundamentals
- Application Development (App Engine Studio) – low-code/no-code application development on the ServiceNow platform
- Scripting and Automation
- working with Glide API, Business Rules, Script Includes, Client Scripts
- Integrations with external systems – REST, SOAP, MID Server – integrations with SAP, Active Directory, and other systems
- ITSM / ITOM / ITAM / SPM Modules – configuration and development – technical training tailored to the needs of a specific module
Functional Training
For business users, operational teams, and managers
Increase the efficiency of working with the platform in daily business processes.
- ITSM in practice – incident management, service catalog, SLA and reporting management
- Customer Service Management (CSM) – professional B2B customer service using ServiceNow
- Field Service Management (FSM) – managing service teams and field assignments
- Strategic Portfolio Management (SPM) – initiative planning, project, portfolio, and budget management
Transformational Training
For change leaders, HR, and internal communications departments
- We help effectively implement new solutions and build user engagement.
- User onboarding and change management – how to prepare an organization for platform implementation
- Adoption and communication – strategies for engaging users and strengthening system utilization
- Best Practices and Case Studies – lessons learned from implementations – what works, what to avoid, how to optimize processes
Tailored Training
For companies with unique needs and processes
- We design and conduct workshops dedicated to the specific challenges of your organization.
- Individual process workshops (e.g., HR requests, procurement, onboarding)
- Train-the-trainer courses – preparing internal trainers
- Team competency audit and development plan creation
Why Exim IT?
As a certified ServiceNow partner, we conduct comprehensive workshops based on real implementation scenarios and training tailored to the specific needs of your organization.
Practical experience
Knowledge is delivered by certified practitioners with over 10 years of experience.
Tailored Program
We adapt the program to your industry, processes, and the team’s level of advancement.
Maximum Return on Investment
We increase system adoption and minimize risks to ensure measurable business benefits.
Team Self-Sufficiency
We build competencies that enable independent operation and platform development.
Learning by Doing
We emphasize practical application – each participant receives access to a demo, exercises, and materials.
Flexibility and Convenience
We conduct training on-site or online, in Polish and English.
Practical knowledge that transforms organizations - we will prepare your team for digital challenges
Real change in your organization’s operations starts with its employees. It’s not enough to buy a license; ServiceNow needs to be implemented at every level of the company. We will do this quickly and efficiently.
Our certified trainers are practitioners with extensive project experience who perfectly understand the challenges of various industries and organizations. We design training programs for the specific challenges of your business, focusing on real-world scenarios and solutions. This allows participants to immediately apply the acquired knowledge to daily tasks.
Our cooperation does not end in the training room – we offer assistance in implementing the acquired knowledge along with ongoing problem-solving.
Dedicated solutions for demanding sectors
We develop data-driven strategies that effectively guide your organization through digital transformation, regardless of the industry.
Schedule a no-obligation consultation
with an Exim IT expert
Let’s discuss your organization’s challenges and needs.
Logistics and E-commerce
Annual savings of 1.3 million euros through customer service automation
A logistics client was facing a significant number of complaints and challenges in shipment handling.
We implemented a modern Customer Relationship Management (CSM) solution that integrated all communication channels, streamlined cooperation with carriers, and automated repetitive processes.
As a result, the company not only improved customer service quality but also saved as much as 1.3 million euros annually.
We help ambitious organizations reach
the next level
We help ambitious organizations reach the next level
With ServiceNow, we automate processes, increase efficiency, and support operational scaling.
As a partner with experience across various industries, we guide you from concept through implementation to daily optimization – always with your business growth in mind.
Numbers that drive growth
On the European
IT services market
Since
On the Stock Exchange
Number of certified experts
Our clients
come from referrals
Over
ServiceNow
Certificates
Finalist
for the Reseller Partner of the Year 2024 award in the EMEA region in the Premier Partners segment.
The answer to all your questions is -
Yes!
Can training be conducted at our company's premises?
Yes, we can conduct training at your company's premises.
Do you offer online training?
Yes, we offer online training. Our remote training programs provide the same quality as on-site training, allowing employees to participate from any location.
Do you adapt training programs to the specific roles of individual employees in the company?
Yes, we offer a comprehensive program of ServiceNow training and workshops tailored to various levels of advancement and roles within the organization. Our training is designed to practically impart knowledge that will enable your employees to effectively utilize the platform.
Do you provide practical exercises during training?
Yes, training participants work on real-world cases so that they can easily apply the acquired skills to their daily work.
Do you offer one-on-one consultations for key platform users?
Yes, personalized sessions allow for in-depth discussion of specific issues and challenges faced by key users in their daily work with ServiceNow.
Does the training take into account the specifics of my ServiceNow configuration?
Yes, this is the basis of our training. We always adapt training programs to the specifics of your ServiceNow configuration, taking into account the unique elements, processes, and workflows implemented in your environment.