News:
We are delighted to share the success of the first stage of the ServiceNow system implementation for Axians! As Exim IT, we were responsible for the implementation of the platform in the CEE region across four Axians companies – in Poland, the Czech Republic, Slovakia, and Croatia. In addition to the implementation of Customer Service Management (CSM) and Field Service Management (FSM) modules, the project also included the integration of ServiceNow and SAP systems.
The main goal of the implementation was to ensure more efficient, faster, and more precise ticket handling, which directly contributed to increased customer satisfaction. Process automation, integration with the SAP system, and mobile support for field units resulted in a significant improvement in operational efficiency. This technological change adapted the ticket handling processes to the specific needs of each region.
Our sincere thanks to Axians IT Poland for their trust and a fruitful, challenging collaboration! We are proud of this project, and especially proud of our team, who once again rose to the challenge!
We are pleased to announce that we have already commenced work on the next stage of the project, which will enable further development of the platform and even better support for service operations. We look forward to the results of the next phase of this fruitful collaboration.
More information about the implementation HERE
The main goal of the implementation was to ensure more efficient, faster, and more precise ticket handling, which directly contributed to increased satisfaction of Axians’ clients.